Sara D: Thank you for contacting Maytag! My name is Sara D I will be with you momentarily.
Jenny Chen: Thank you Sara D: Hello Ms. Chen, I am very sorry to learn about the problems you've been experiencing with your washer. I see in your account that Bay Appliance has been out for the repairs up to this point. If you would like, we can refer you to the other certified providers in your area, if you would like to get a second opinion out to take another look. Sara D: I will certainly be sure that this situation and your complaints are documented in our system and available for review. Jenny Chen: Hi Sara, Bay Appliance has been great to us. But the problem is is that I originally had a partially functioning washer Jenny Chen: and now after these repairs, not only do I have a completely non functioning washer, after spending a huge amount of time scheduling repairs and constantly calling back and forth and having to essentially babysit this appliance, I am left with a very bad taste in my mouth that Maytag has simply told me I need to buy a new washer. Jenny Chen: The facts remain that my machine was not completely broken prior to the warrranty-covered service. Jenny Chen: I purchased a Maytag machine because I knew the brand was dependable and reputable with great service. But in lieu of the incidents in the last month, I don't know if I can continue to subscribe to that notion. Sara D: I certainly understand your frustration, being that I am also a consumer. I would like to take this time to inform you, however, that although our appliances are manufactured under strict quality guidelines, occasionally failures do occur. Unfortunately, we cannot guarantee there will be no repairs or part replacements needed, as components do deteriorate or fail on occasion due to factors over which we have no control. Again, your complaints and feedback will certainly be documented in our system and available for review. Jenny Chen: That's completely understandable - things do go wrong and parts do need to be replaced over time. But purchasing a very premium washer that only lasted me a few years and contributed to a ton of headache has now left me very frustrated. Documenting my complaint does not help me wash my clothes unfortunately, which is the only thing I am looking to do after being out over a month without my washer that I originally paid 900+ for. Jenny Chen: I had no problem paying for them to replace the motor as Bay Appliance mentioned, but the replacement motor still did not solve the problem. Sara D: I understand your complaints, Ms. Chen, however there would be no further assistance that we would be able to provide at this time, being that the appliance is too far outside of the manufactures warranty period. Jenny Chen: It is understandable that the appliance is out of warranty. Is it possible for you guys to schedule a different repair person to take a second look for us? Sara D: There is a different company that would be available on Saturday 5/18/2013. Would you like to take that appointment? Sara D: That would be a PM window, which is between 1-5 and they will call in advance. Jenny Chen: Yes, that works. And will there be any charges for them to come and check out the machine? Sara D: Yes, there will be a charge for them to come out. In order to get information regarding the charges, you will have to call them directly for further assistance. This is with A&E Factory Service (800) 771-3029. Jenny Chen: Then I will absolutely deny for them to come. I think that is completely absurd for you guys to want to charge me after spending over a month tackling different problems that have occurred only after your warrantied repair due to factory defects. I absolutely will not purchase a Maytag product ever again, and will be sure to let everybody that I can know that Maytag is not what it once used to be. This is absolutely horrendous service and customer experience. Jenny Chen: I really can't believe that you have nothing in your capability to help fix my problem. Jenny Chen: Actually, not even my problem - but a problem induced by work that you guys had covered. Sara D: I am very sorry for the inconvenience, however the washer is too far outside of the warranty period at this time, for us to be able to provide further assistance towards the repairs. Sara D: I will cancel the appointment for Saturday then, is that correct Sara D: ?* Jenny Chen: Yes, and I will be filing a complaint with my Attorney General as well as other organizations with regard to this horrible experience with Maytag. Sara D: You're complaints will certainly be documented.Should you have any further questions or concerns, please do not hesitate to contact us again. Thank you for contacting Maytag. Have a good day.
Sara D has disconnected.
